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Eight in ten patients always trust their doctor

But only half feel involved in decision making and many say communication needs to be improved

Ingrid Torjesen

Thursday, 28 May 2015

Eight in ten patients always have confidence in and trust in the doctors and nurses (80% and 79%, respectively) a survey has found.

The results from the recently published 2014 NHS Inpatient Survey of almost 59,000 inpatients also reveal that 81% of patients always feel treated with dignity.

But the survey also found that there is a clear need for improvements in the key aspects of care, such as communication, involvement and coordination.

Over half (54%) of people did not feel that they were “definitely” involved in decisions about their care and treatment, with over a third not satisfied that doctors “always” answered questions in a way they could understand.

Alongside this, 61% reported that they were “not completely” told about the medication side effects to watch out for when leaving hospital, and over a quarter felt that hospital staff “did not completely” take their home or family situation into account, when planning their return home.

Dr Andrew McCulloch, Chief Executive of the Picker Institute, who developed and coordinated the survey, said: “It is great to see so many patients reporting positive experiences, especially in the areas of trust and confidence in the staff treating them. However, this is not an excuse to become complacent. There are still many who are not receiving the care that they need and indeed deserve. Areas such as involvement, communication and co-ordination all have significant room for improvement.”

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