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Polyclinics will destroy patient trust, warns study

Trust linked to continuity of care say authors

OnMedica Staff

Monday, 22 September 2008

Polyclinics will undermine trust between GPs and patients, according to new research.

The study, published online today and scheduled to appear in the British Journal of General Practice, explored aspects of GP-patient relationships over time. It found that past experience with a particular GP and expectation of continuing care from the same GP in the future are associated with patient trust and cooperation.

However, planned changes to the delivery of primary care in the UK are likely to reduce continuity of care as polyclinics and super-surgeries will be staffed by large numbers of doctors meaning that patients will be unlikely to see the same doctor on every visit.
The research findings are in line with predictions from behavioural game theory. Experiences of past cooperation and expectations of future cooperation -- what game theorists call the “shadow of the future” -- are known to promote trust in continuing relationships of other kinds.

Carolyn Tarrant and Tim Stokes, of the Department of Health Sciences, and Andrew Colman, of the School of Psychology, at the University of Leicester, who carried out the study, warned that a reduction in trust could adversely affect medical outcomes.

“The government is setting up numerous polyclinics, super-surgeries, and walk-in centres all over the country. I’m sure they will have various benefits for patients and GPs, but they are bound to reduce continuity of care, and our research shows that this may lead to a decline in patient trust. If patient trust declines, then medical outcomes may be adversely affected,” said Dr Tarrant.
The research involved a survey carried out at three Leicestershire (UK) general practices. A random sample of 279 primary care patients who had consulted their GPs over the previous two weeks were posted a questionnaire measuring experiences of trust, interpersonal care, and continuity. Data were analysed using multiple linear regression analysis. Sub-samples of 20 patients and 12 GPs were then interviewed in depth, and the interviews were analysed using qualitative methods.
Patients’ judgements of the GPs’ interpersonal care, past experience of cooperation, and expectation of continuing care from the same GP were all found to be independent predictors of patient trust. The findings highlight the value of continuity in GP-patient relationships.

In its continued fight against polyclinics, the BMA last week launched its second phase of its Support Your Surgery campaign and sent a new poster and leaflet to GP practices across England.

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