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Best GP practices put on show

CQC launches best examples toolkit

Adrian O'Dowd

Wednesday, 29 July 2015

The very best of general practice is now on show for all GPs to learn from thanks to a new online toolkit from regulator the Care Quality Commission (CQC).

The CQC has published a collection of examples of ‘outstanding’ practice that its inspectors have found in GP surgeries across England.

The regulator has now inspected 1,354 GP practices , of which 47 received the highest rating of ‘outstanding’, followed by 1,094 which got a ‘good’ rating, 159 got ‘requires improvement’ and 54 got ‘inadequate’.

Inspections of general practices have been taking place under the CQC’s new inspection model since October of last year.

The online tool collects innovative and effective examples of outstanding practice. These are real-world, illustrative examples of high quality general practice that other providers can refer to, said the CQC.

Examples are divided into the five key questions that are asked by CQC inspectors when they are making judgements about the quality of a service as well as patient population groups.

Under the new approach, the regulator asks if services are safe, effective, caring, responsive to patient need, and if they are well-led.

One of the examples includes Elgar House in Worcestershire, where a practice nurse organised a six-week group based education programme for patients with diabetes.

The programme provided patients with the knowledge and skills to help give them confidence to self-manage their condition. At the end of the programme patients showed improved outcomes, including weight loss, reduction in blood sugar levels and reduced cholesterol.

Another example is the Park Medical Practice in Derby where staff have been proactive in reaching out to patients who were reluctant to attend the surgery, such as men.

The practice ran a male health and well being campaign, which encouraged men to see a GP or nurse about any health issues or advice on lifestyle changes. This resulted in an additional 286 men attending the practice between June to August 2014 compared to the same period for the previous year.

Professor Steve Field, chief inspector of general practice at CQC, said: “It is great to see some of the fantastic examples of care our inspectors have found so far.

“These examples demonstrate where providers have gone above and beyond the regulations to deliver safe, compassionate, high-quality care that is responsive to the needs of their patients.

“I would urge GPs to look at this outstanding practice and learn from it so we can work together to improve the quality of care provided across the whole of England.”

Professor Nigel Sparrow, senior national GP adviser at CQC, said: “This toolkit for GP practices is a key part of how we plan to celebrate excellence in care, and support improvement in general practice.

“We plan to continue updating the website when we find new examples of outstanding practice. We would be keen to hear from GP practices about how useful they find the tool.”

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